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Kirsty Trail, the VP of Customer at Hootsuite, has spent years managing and leveraging customer support at some of the world's leading technology companies. Kirsty joined us to talk customer support, gathering actionable feedback from customers, and finding both qualitative and quantitative ways to understand customer journeys.  

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Direct download: Episode196-Interview-KirstyTrail.mp3
Category:general -- posted at: 11:32am PDT